Lowongan Kerja Zalora 2017


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Lowongan Kerja Zalora Terbaru

Closing Date: 30 Desember 2017

Lowongan Kerja Zalora Desember 2017
Lowongan Kerja Zalora 2017

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. 

Position: Tax Intern
Location: Jakarta, South Jakarta, Indonesia
Type: InternshipMin. Experience: Student (College)

We are looking for a Tax Internship who deliver a full range of tax services in compliance with Indonesia tax laws and regulations (fot all related taxes such as custom, VAT, withholding tax, employee income tax and corporate income tax) and its supporting documentations. The role is based in South Jakarta.

  • Responsiblities :
  1. Assist superior in preparing monthly and annually tax return
  2. Assist and support for tax audit
  3. Manage a structured filling documentation

  • Requirements :
  1. Minimum last semester in Tax or Accounting major from reputable university
  2. Good analytical thinking and comfortable with numbers
  3. Proficient in Microsoft Excel (basic and intermediate formulas, PivotTable, etc)
  4. Good Communication Skill
  5. Fleksible working time available

Position: Associate Manager - Organizational Development
Location: South Jakarta, Jakarta, Indonesia
Type: Full Time Min. Experience: Manager/Supervisor

We are looking for a HR Organizational Development Partner will require the individual to be the visible face of the HR department, and will require them to be professional, and a trusted advisor. Reporting to Head of Human Resources, this role is based in South Jakarta, Indonesia. The primary focus is The HR & OD partner will be aligned to a particular departmental area and will take the people strategy and translate it into a plan for the area. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career

  • Responsibilities:
  1. Responsibility for influencing and challenging senior leaders in the development and delivery of their people plans
  2. Driving all annual HR programs of work and change including performance management, reward, succession planning, and restructures
  3. Working closely with HR Supervisor to ensure that you are aware of current employee issues within the area
  4. Identify resourcing issues and build talent action plans
  5. Developing and implementing Organizational Development programs such as mentoring, 360 feedback, leadership development employee engagement survey and career pathing.
  6. Designs and facilitates training and educational offerings across the business.
  7. Member of cross-functional team to support and maintain an effective onboarding processes.
  8. Work closely with Head of HR in developing competencies for each function, job analysist
  9. Provides support for succession management process to ensure we have a strong talent pipeline.
  10. Builds collaborative and consultative relationships with business leaders and HR peers to understand the current and future business challenges to design effective OD programs.
  11. Researches best practice and make recommendations to support our desired culture.
  12. Measure and analyze data and conduct gap analysis to identify trends, successes and/or areas of risk (e.g. exit interview data/statistics, development needs, etc.) to recommend appropriate action.
  13. Identify gaps in HR policies

  • Requirements:
  1. Graduate minimum Bachelor Degree from Indonesian Reputable University, and/or graduation from International University.
  2. Minimum 5 years of progressive professional experience in Talent Management & Organization Development.
  3. Skilled at project management, able to develop, plan and implement required processes and activities in a timely and structured manner.
  4. Ability to interact and to write influential communications to a diverse range stakeholders across business functions, and levels to support change management efforts.
  5. Excellent English communication and written skills
  6. Able work under pressure & Self starter

Position: Compensation and Benefit Specialist
Location: Jakarta, South Jakarta, Indonesia
Type: Full TimeMin. Experience: Manager/Supervisor

We are looking for a Compensation & Benefit Specialist to work with Human Resources Team to ensure payroll statutory. Reporting to Head of Human Resources, this role is based in Jakarta, Indonesia. The primary focus is to handle employee movements and compensation benefit matters. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career.

  1. Handling employee movements, all HR data and systems, compensation & benefit, enrollment tools and some payroll statutory process experiences
  2. Maintains the human resource information system, HRIS to track and maintain all HR data
  3. Ensure high quality HR recordkeeping through sustainable processes and control
  4. Do regular report, update and actively engage to Regional ZALORA team
  5. Communicate with internal and external constituents regarding HR operations, projects, policies and procedures; coordinate activities with administrators of other departments
  6. Identify and work with external HR consultants and attorneys on special projects as needed
  7. Serve as a resource regarding HR policies and procedures; develop, recommend, and interpret HR policies, procedures and processes as necessary
  8. Monitors legislation and legal provision that may affect HR operational processes

  • Requirements:
  1. Minimum Bachelor degree in Finance, Human Resources or Business Administration is preferred
  2. Expertise in handling employee movements, all HR data and systems, compensation & benefit, enrollment tools and some payroll statutory process experiences.
  3. At least 5 years of experience directly administering benefits programs including workers compensation
  4. Advanced Excel skills and Microsoft Suite
  5. Having good initiatives and networking through excellent database
  6. Active and good communication skill, Strong analytical skills, problem solving skills; strong attention to detail
  7. Excellent English communication and written skills
  8. Able work under pressure & Self starter

Position: Legal Counsel
Location: Jakarta, South Jakarta, Indonesia
Type: Full TimeMin. Experience: Manager/Supervisor

We are looking for Legal Counsel responsible for providing legal advice across the full range of legal matters affecting ZALORA’s business across the region, located in Jakarta. Reporting to Head of Legal based in Singapore. This is an exciting opportunity for a lawyer with outstanding legal skills and an adventurous attitude to join ZALORA’s regional legal team in Indonesia.

  • Responsibilities:
  1. Providing clear and pragmatic legal advice to business stakeholders on all legal issues relating to ZALORA’s regional business (including commercial contracts, corporate, compliance, litigation, HR, IT and Finance).
  2. Contract drafting and negotiation for ZALORA’s full suite of contracts, including: purchasing agreements, manufacturing agreements, logistics agreements, licensing agreements, employment agreements, on-line terms and conditions, and non-disclosure agreements.
  3. Advising on and assisting with the management of the Company’s intellectual property portfolio.
  4. Supporting the development and launch of key compliance initiatives, including the development and delivery of training programs.
  5. Advising on and assisting with the management of ZALORA’s corporate legal requirements.
  6. Advising on and managing the resolution of disputes, litigation and regulatory matters affecting the business.
  7. Management of external counsel (as required) with a focus on obtaining cost effective, high quality, pragmatic and timely advice, on time and within budget.

  • Requirements:
  1. Law degree required (top class results).
  2. Admitted to the bar in at least one legal jurisdiction.
  3. Minimum of 5-years post qualified experience in top tier law firm or large multi-national company.
  4. Legal experience in some or all of the following areas: commercial contracts, corporate law, intellectual property, M&A, retail, information technology, e-commerce, logistics and compliance
  5. Excellent communication, influencing and negotiation skills
  6. Outstanding legal drafting skills and attention to detail.
  7. A critical thinker adept at drawing-the-dots in order to assess the wider impact of matters on the Company’s operations and business objectives
  8. Fluent in written and oral Bahasa and English.
  9. Ability to travel internationally from time to time.

Position: Campaign Management Intern
Location: Jakarta, South Jakarta, Indonesia
Type: Internship Min. Experience: Student (College)

We are looking for a Campaign Management Intern who will enthusiastically contribute to shaping and executing our marketing campaigns. It is one of our most crucial roles, which connects the overall user experience from Marketing, Customer Experience, Product Management/IT, and Production. The role is based in South Jakarta. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career.

  • Responsibilities :
  1. Support the campaign executive for coming up with and coordinating the creation of all campaigns being pushed on the website (desktop, mobile browser and app), and through newsletter, social media and partnerships
  2. Support the campaign executive activities across all departments like product managers, buyers, graphic designers, newsletter, social media, onsite and business development to convert creative ideas into high performing campaigns
  3. Continuously follow up and optimize the performance of all campaigns by analyzing data

  • Requirements :
  1. Minimum Final Semester from Marketing, Management, Communication, Business major study are preferred.
  2. Possess a genuine interest in fashion and a creative mindset
  3. Ability to effectively manage multiple tasks of varying complexities, meet deadlines and work well under pressure
  4. Analytically proficient and highly experienced with conducting data analysis in excel, interpreting and executing decisions based on the results
  5. Excellent English communication skills to work with a symbiotic team of young and highly motivated people (business/technical, culture, nationality)

Position: Associate Manager - Customer Service
Location: Jakarta, South Jakarta, Indonesia
Type: Full TimeMin. Experience: Manager/Supervisor

We are looking for a Associate Manager Customer Service align with one of the strategic objective of Zalora. Reporting to Head of Customer Service, this role is based in South Jakarta, Indonesia. The primary focus to improve the quality of Customer Service (CS) performance as well, by helping daily actions in CS thoroughly, then CS Head can be more focus on wider and larger strategic things. This is a unique, exciting opportunity to influence minds and make a positive difference to ZALORA, and to your career.

  • Responsibilities:
  1. Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics.
  2. Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance.
  3. Conduct formal agent performance reviews, including annual goal- setting/performance development plan, mid-year performance review, and final year- end performance review. Assist agents with career development.
  4. Ensure that customers’ questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department.
  5. Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience.
  6. Build, establish and maintain open lines of communication with agents, peers, trainers, managers, QA specialists, Engineering, Marketing, Manufacturing and other areas of the company to facilitate problem solving.
  7. Stay informed of all new products and services and ensure that agents are properly trained to handle questions about any of them.
  8. Support and promote all company and departmental sales, service and quality initiatives.
  9. Assist in administering team attendance records, vacation and staffing schedules and forecasts.
  10. Build and maintain a positive working environment that attracts and retains high- quality staff.
  11. Be visible to agents. Supervisors should walk around periodically to perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.
  12. Plan and manage a range of non-phone activities for agents, including workshops, call center cross-training, eLearning courses, knowledge reinforcement and brainstorming sessions.

  • Requirements:
  1. Minumum diploma degree
  2. Proficient in relevant computer applications
  3. Required language proficiency (English and Bahasa)
  4. Knowledge of customer service principles and practices
  5. Knowledge of call center telephony and technology
  6. Some experience in a call center or customer service environment (minimum 4 years being a supervisor)
  7. Knowledge of administration and clerical processes
  8. Knowledge of performance evaluation and customer service metrics
  9. Solid understanding of reporting and customer service metrics
  10. Proficient in MS Office and call center equipment/software programs
  11. Outstanding communication and interpersonal skills
  12. Excellent organizational and leadership skills with a problem-solving ability
  13. Certified Call Center Supervisor / Manager (e.g. CCCM) or equivalent qualification is a plus

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